ROB RUN is in Early Access, and launch week brought plenty of loading and crash reports. The fixes below come from Kefir's own help center. Work through them in order.
Step 1: Is it the servers?
Before changing anything on your PC, check whether other players have the same problem. On November 7, Kefir developer Charlie posted that the servers were under repeated DDoS attacks, causing connection errors and lag. When that happens, no local fix will help. See server status for where Kefir posts these notices.
Step 2: The game won't load or keeps freezing
Kefir's official checklist:
- Check your internet connection.
- Restart both the game and Steam.
- Update your graphics driver.
- Verify the game files in Steam: right-click ROB RUN, then Properties → Installed Files → Verify integrity of game files.
What do error codes E-0101 and E-0110 mean?
Both are network and data errors: the game can't connect to the server to download its configuration or startup data. Kefir's fix is to check your internet connection and make sure websites load normally. If your internet is fine, the problem may be on the server side (see Step 1).
What about "waiting for status information"?
Many players search for this message, and for getting stuck while loading into a map. We have not found an official explanation from Kefir yet. Try the steps above, check the official channels for server problems, and if it keeps happening, contact support (see the last section). We will update this page when Kefir addresses it.
ROB RUN keeps crashing
Kefir's advice:
- Close applications you are not using.
- Restart your PC.
- If crashes continue, contact support with your PC specs, a description of the crash and the error message text.
Also check that your PC meets the requirements:
| Minimum | Recommended | |
|---|---|---|
| OS | 64-bit Windows 10 or later | 64-bit Windows 10 or later |
| CPU | Intel i5-6600K / Ryzen 5 1600 | Intel i5-9600K / Ryzen 5 3600 |
| RAM | 12 GB | 16 GB |
| GPU | GTX 1050 Ti / RX 580 / Arc A380 | RTX 2070 / RX 5700 XT / Arc B570 |
| DirectX | 11 | 11 |
| Storage | 20 GB | 20 GB |
An internet connection is required.
FPS drops when you move the mouse
If the game runs smoothly when you stand still but FPS falls to single digits every time you move the mouse, Kefir says the cause is an excessively high mouse polling rate.
- Open your mouse software (Logitech, Razer, Bloody and so on), find Polling Rate and lower it.
- If the stutter continues: update your graphics drivers, update your BIOS (Kefir mentions 13th and 14th Gen Intel processors in particular), and turn off third-party overlays such as Discord or GeForce Experience.
Easy Anti-Cheat errors
ROB RUN uses Easy Anti-Cheat (EAC). Using cheats results in a permanent ban. If you get an EAC error, send support a screenshot of it and your UID (press Esc in game; it is under your character name).
How do you contact support?
Kefir lists the ROB RUN support email on its support page. For bugs, describe what you were doing before the error and attach a screenshot or video.